Delivery / Returns
Expected delivery dates are dependent on the weight of your order and/or the shipping destination. Standard Delivery will be by Courier service for orders up to 30kg in weight.
Depending on demand of an item we have on special, an item that has been heavily discounted could take upto 7-10 working days for delivery. We thank you in advance for your patience.
Always examine the packaging at the point of delivery before signing for any package. If the package appears to be damaged in anyway insist on writing a note on the carriers delivery consignment note. It is then your responsibility to inform us of any damage to products within 48 hours of delivery.
Always check the number of packages as shown on the carriers delivery consignment note. Any shortages must be noted on the consignment note. It is then your responsibility to inform us of any shortages within 48 hours of delivery.
Please notify us immediately if any incorrectly supplied goods have been sent to you. It is your responsibility to inform us within 48 hours of delivery.
In the event that all or part of your order is not available, we shall notify you by e-mail as soon as possible. Unavailable stock and special order items are normally dispatched within 5 to 10 days. We will attempt to keep you regularly updated on any items ordered that are likely to be on back order for more than 14 days. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the item(s). We will endeavour to deliver goods within the times stated but any dates we specify are approximate only and we will not be held liable for any delay or failure to achieve any delivery or other date.
Please notify us within 10 working days from the expected delivery date of a non delivery. Unauthorised collections by third party carriers is not permitted, you can however collect in person from our trade counter.